9D Fulfilment ("we", "us", or "our") operates an e-commerce fulfilment platform available at https://9dfulfilment.com. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our services, including our Shopify application integration.
By using our services you agree to the practices described in this policy. If you do not agree, please do not use our services.
Contents
1. Information We Collect
We collect information you provide directly (when you register, connect your store, or contact support) and information generated automatically as you use our platform.
- Account data: name, email address, phone number, and business details provided during registration.
- Integration data: Shopify store domain, access tokens (stored encrypted), shop metadata, and API credentials needed to sync orders and inventory.
- Usage data: pages visited, actions taken within the dashboard, timestamps, and IP addresses.
2. Shopify Store Information
When you install our Shopify application and authorise the integration, we receive and store:
- Store domain and Shopify-assigned store ID
- Shop name, owner name, email address, currency, and active plan
- OAuth access token (encrypted at rest) used to call the Shopify Admin API on your behalf
We access your Shopify store only to provide the fulfilment service you have requested. We do not sell or share your Shopify credentials with third parties.
3. Customer Information
Order fulfilment requires us to process the personal data of your end customers, including:
- Full name and phone number
- Delivery address (governorate, city, district, and street)
This data is used solely to pick, pack, and dispatch orders through our carrier partners. We act as a data processor on your behalf; you remain the data controller for your customers' information.
4. Order Information
We sync order data from your Shopify store to manage fulfilment. This includes:
- Shopify order ID and order number
- Line items (product names, SKUs, quantities)
- Payment and fulfilment status
- Order notes and special instructions
Order data is retained for as long as your account is active and for a reasonable period afterwards to support dispute resolution and legal obligations.
5. Product & Inventory Information
To manage your warehouse stock we store:
- Product names, SKUs, barcodes, and descriptions
- Unit dimensions and weights where provided
- Stock quantities and warehouse location references
This information is used exclusively to fulfil orders and provide inventory reports within your merchant dashboard.
6. Shipping & Delivery Information
We integrate with third-party logistics carriers — including J&T Express and Bosta — to arrange last-mile delivery. When an order is dispatched we share the recipient's name, phone number, and address with the relevant carrier. Each carrier operates under its own privacy policy.
Shipping updates and tracking numbers are relayed back to your Shopify store automatically.
7. Cookies & Tracking
Our merchant dashboard uses a single session cookie to maintain your authenticated session. We do not use third-party advertising cookies or cross-site tracking technologies. You can configure your browser to refuse cookies, though this will prevent you from logging in to the platform.
8. Third-Party Services
To deliver our service we rely on the following third-party providers:
- Shopify — e-commerce platform and Admin API
- J&T Express / Bosta — domestic logistics carriers
- WhatsApp Business (via Vrobo) — order status notifications sent to customers on your behalf
We do not sell personal data to advertisers or data brokers.
9. Data Retention
We retain your account and store data for as long as your merchant account is active. If you close your account or disconnect your Shopify store, we will delete or anonymise your personal data within 90 days, except where retention is required by law or for dispute resolution.
Aggregated, non-identifiable analytics may be retained indefinitely.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise a data subject right (access, rectification, erasure, or portability), please contact our support team:
- Email: merchant-support@9dfulfilment.com
- Hours: Sunday – Thursday, 9 AM – 6 PM (Cairo time)
We will respond to all privacy enquiries within 5 business days.